Privacy Policy

Last updated: 1 October 2026

Who we are

This policy explains how Ferrari Roofing Ltd looks after your personal information. Ferrari Roofing Ltd is a trading name of D Ferrari Roofing Ltd, a company registered in England & Wales (company number 06743482). Our registered office is Suite 3b Rossett Business Village, Rossett, Wrexham, LL12 0AY.

We are the “data controller” for the information described here, which means we decide how and why it is used. You can contact us at info@dferrariroofing.co.uk or by phone on 07348 662964.

What information we collect

We collect only what we need to answer your enquiry and do the work.

• Quote and contact forms: your name, phone number, email address, postcode, the service you need, any message you write and any photos of your roof that you choose to upload.
• Calls, WhatsApp and email: your contact details and whatever you tell us about the job.
• When we carry out work: the address of the property, details of the work, quotes, invoices, payment records and guarantee documents.
• Website use: technical information such as your IP address, browser type and the pages you visit. Where this is collected using cookies or similar technologies, we only do so with your consent. See our Cookie Policy.

How we use your information and why

The law requires us to have a lawful basis for using your information. Ours are:

• To reply to your enquiry and give you a quote (taking steps at your request before a contract, and our legitimate interest in running our business).
• To carry out and invoice the work, and honour our workmanship guarantee (performing our contract with you).
• To keep records the law requires, such as accounting and tax records (legal obligation).
• To keep our website secure and prevent spam (legitimate interests).
• To measure how the website is used and improve it, where this uses cookies or similar technologies (your consent).

We do not sell your information. We do not send marketing emails or texts unless you have asked us to.

Who we share it with

We only share information with people who help us run the business and website, and only as much as they need:

• Our website hosting provider (Hostinger) and email provider, who store the website, enquiries and emails.
• Google, for our Google reviews and, if switched on, website analytics.
• Trustindex, which displays our Google reviews on this site.
• Facebook (Meta), which supplies the feed of our latest jobs and runs WhatsApp if you message us there.
• Map imagery providers, which receive your IP address when the coverage map loads.
• Our accountants, insurers and other professional advisers, where needed.
• Authorities and regulators, if the law requires it.

We do not subcontract your job to another company, so we do not share your details with other roofers.

Transfers outside the UK

Some of the companies above are based outside the UK. Where your information is transferred, it is protected by approved safeguards, such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep it

We keep information only as long as we need it:

• Enquiries that do not lead to work: up to 12 months, in case you come back to us.
• Customer and job records: for as long as the workmanship guarantee runs (up to 10 years from completion), and in any case at least six years for tax and accounting purposes.
• Photos you upload with an enquiry: with the enquiry or job record they relate to.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong
• ask us to delete your information, where we no longer need it
• ask us to restrict, or object to, how we use it
• ask for your information in a portable format
• withdraw your consent at any time, where we rely on it

To use any of these rights, contact us using the details above. We will normally reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Security

We take sensible steps to protect your information, including secure hosting, spam protection on our forms and limiting who can see enquiries. No website or email is ever completely secure, so please do not send us bank details or other sensitive information by email or WhatsApp.

Children

Our website is for adults and is not aimed at children. We do not knowingly collect information from anyone under 16.

Links to other websites

Our website links to other sites, such as Facebook and Google. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.